Pandesa

Pandesa ShareSpace Support & FAQ

If you are not a ShareSpace administrator, please contact your ShareSpace administator for support. Pandesa ShareSpace administrators can call our support line for support during normal working hours, M-F 9AM-5PM, Pacific Time (GMT -8). Before calling, please check our FAQs below to see if your question can be readily addressed.

Pandesa ShareSpace Support Line:

Toll free USA & Canada: 1-800-380-7652, ext 2
Worldwide: 1-408-717-4955, ext 2

If you would like to contact us online to submit recommendations or other comments, please don't hesitate to use the Contact Us form to communicate with us, or email our support department. Please note that while our telephone support is 24/7/365, our email support is during normal working hours only.

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Frequently Asked Questions

• Q: I forgot my password — how can I get a new password?
• Q: I forgot my login ID — how can I find out what it is?
• Q: I can't open documents for viewing — what's wrong?
• Q: Is there a way to download multiple documents at once?
• Q: Some documents are missing in the ShareSpace - what's wrong?
• Q: What browsers are supported?
• Q: Will Pandesa ShareSpace work with a Mac?
• Q: I tried to publish a file using the drag-and-drop applet, but I just see a red 'X' in the corner of the publishing window. What's wrong?

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Q: I forgot my password — how can I get a new password?

A: You can request a new password yourself - just click the "Forgot password" link on the ShareSpace login page. Enter your email address, and the ShareSpace server will change your password to a randomly generated temporary password and email it to you. As soon as you login, click on the 'preferences' tab and change your password to one of your choosing.

Q: I forgot my login ID — how can I find out what it is?

A: Your login ID is simply your email address. You may have also defined a login alias, but if you have forgotten that, you can always login with your email address. Once you login, click on the "preferences" tab to check your login alias.

Q: I can't open documents for viewing — what's wrong?

A:You need to have Acrobat Reader® installed and configured as the default viewer for PDF documents — the vast majority of computers are already configured this way. If you do not have Adobe Reader, you can download and install it by clicking the "Get Adobe Reader" icon, below.

Q: Is there a way to download multiple documents at once?

A: Yes, if you have the rights to download documents (some documents are view-only). If you have the rights to download documents, you can check the "batch mode" checkbox at the top of the search page. While in batch mode, checkboxes will appear next to each file. You can check the files that you want to download and then download a zip file containing all of the selected files.

Q: Some documents are missing in the ShareSpace - what's wrong?

A: Your ShareSpace administrator may not have granted you permission to view the documents. Please contact your ShareSpace administrator. If you cannot reach your ShareSpace administrator, or you do not know who he/she is, please contact Pandesa ShareSpace support at the number or email shown at the top of this page.

Q: What browsers are supported?

A: Pandesa ShareSpace is regularly tested on recent versions of the following browsers:

• Mozilla FireFox for Windows, Mac, Linux and Solaris
• Microsoft Internet Explorer
• Camino for Mac

ShareSpace also works well with Netscape and has partial support for Safari and other modern browsers, but we do not rigorously test on browsers not mentioned in the above list.

Q: Will Pandesa ShareSpace work with a Mac?

A: Yes. Pandesa ShareSpace is well supported on the Mac using either Firefox or Camino browsers (Safari is not currently supported).

Q: I tried to publish a file using the drag-and-drop applet, but I just see a red 'X' in the upper-left corner of the publishing window. What's wrong?

A: You either need to install the Java browser plugin or you need to upgrade to a more recent version of the Java plugin - click the link below to upgrade to the latest Java plugin for your browser.

NOTE: If you are using a Mac, you need to be running MacOS version 10.4 or later. You also may need to run 'Software Update...' from the Apple menu (upper left corner of your screen) to assure that you are running the latest version of the Java plugin.

Alternatively, you can use the 'Simple' version of the publishing page, which requires no applet, but does not support drag-and-drop, so only one file can be published at a time.